Refund policy

Returns & Refunds

We want you to be happy with your purchase. If a wine is faulty or, for any reason, does not give satisfaction, please contact us and we will do our best to put things right.

Faulty or unsatisfactory products

If you are unhappy with a product because it is faulty or does not give satisfaction, please contact Baythorne Wines within 30 days of receiving your order.

Depending on the circumstances, we will arrange a replacement or issue a credit for the value of the product. Please retain the bottle and any remaining contents until we have advised you what to do next, as we may need to inspect the product.

Breakages and shortages

Please check your delivery as soon as possible after it arrives.

If any bottles have been broken or items are missing, please notify us as soon as possible and, in any event, within 7 days of delivery.

Where a bottle has been broken, please retain the damaged bottle, its contents and all accompanying packaging until we have advised you what to do next. We may need these to be inspected by Baythorne Wines, the carrier or their agent.

Where possible, please also note any visible damage or shortages on the carrier's delivery documentation at the time of delivery.

Proof of purchase

We may ask for your receipt, order confirmation or other proof of purchase when dealing with a return or claim.

Refunds

Once we have received and, where necessary, inspected the returned product, we will confirm by email whether the return or claim has been approved.

Where a refund is agreed, it will normally be made to the original payment method. The time taken for the refund to appear in your account may depend on your card issuer or payment provider.

If you have any questions about a return, faulty product, breakage or shortage, please contact us and we will be happy to help.