Refund policy

Returns
If any products purchased from Baythorne Wines are faulty, or fail, for any reason, to give satisfaction, Baythorne Wines will replace, or issue a credit for, the product provided that it is returned to Baythorne Wines within one month after receipt. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Claims for breakages will only be allowed if the Customer notifies Baythorne Wines as soon as possible (and, in any event, within 7 days) after delivery. The Customer must retain breakages and accompanying packaging for examination by Baythorne Hall or its agent.

Customers are requested to carefully check all goods at the time of delivery. The delivery or carrier's note should be signed noting any shortages or breakage. We regret we cannot accept claims for shortages or breakages not recorded in this way. In any case, claims must be made to the Order Office within three days of delivery.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.