Terms of service
Terms of use of this website
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Baythorne Hall's relationship with you in relation to this website.
The term “Baythorne Wines” or “us” or “we” refers to Baythorne Wines, whose registered office is at Baythorne Hall, Baythorne End, Halstead, Essex, CO9 4AH, the owner of the website. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the graphics and photographic imagery. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
The resources area of the website is allowed to be used freely with permission to photocopy and adapt as necessary.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Terms and conditions of sale
Company Information
'Baythorne Wines' is the trading name of Baythorne Hall Ltd.
Business address: Baythorne Hall, Baythorne End, Halstead, Essex. CO9 4AH
Telephone Number: 01440 785680
Email: info@baythornehall.co.uk
Company Registration Number: 8899840 (registered in England)
VAT No.: GB 194 8396 50
Pricing & Availability
All prices are in pounds UK Sterling. The prices shown are inclusive of VAT and duty unless otherwise indicated. Any applicable delivery charges will be added at the time of order.
All sales through this website are subject to availability. Stock positions and prices are subject to continual change and revision. If an item is out of stock we will contact you to offer a substitute or a similar item of equivalent or higher value or arrange an alternative resolution.
Title
Until such time as Baythorne Wines has received payment in full (in cash or cleared funds) for all Goods, all such Goods shall remain the property of Baythorne Hall.
Payment
Online payments can be made by Visa, MasterCard and Maestro.
Payment for orders placed over the telephone can also be made by electronic transfer (bank details available on request), or cash in person at Baythorne Hall. Baythorne Hall will refuse cash sums in excess of £2000.
Right of Withdrawal
You have a seven day right of withdrawal from distance selling contracts. If you wish to cancel please notify us in writing. Please note that a charge may be made to cover the cost of collecting goods in the event of a cancelled order that has already been delivered.
We retain the right to cancel an order and credit it in full if a payment does not meet the requirements of our security checks.
Delivery Charges & Policy
Baythorne Wines' Standard Delivery service ensures your wines reach you within 5 working days from the date of order, Monday to Friday only.
Single consignments greater than £120 in value are delivered FREE of charge within mainland UK*. Smaller orders are subject to a delivery charge of £9.50 inc VAT*.
* We are sorry, but this excludes Northern Ireland and Islands outside the Mainland UK. Please contact us on 01440785680 or email info@baythornehall.co.uk to obtain a quote for any destination outside mainland UK.
Baythorne Wines also offer a range of upgraded delivery options. For Saturday deliveries or specified day deliveries please contact us on 01440785680 or email info@baythornehall.co.uk for a quotation.
Delivery Terms & Conditions
By placing an order for products containing alcohol on the Baythorne Wines website you confirm that you are at least 18 years old. We reserve the right not to deliver if we are unsure of this.
All orders regardless of value, for delivery beyond the UK mainland, are subject to a surcharge. A quote will be supplied on request.
Please note that the customer may be liable for the re-despatch cost of £15.99 on any consignment that has been returned to Baythorne Hall undelivered. For example, an undelivered gift order where the recipient has been unable to take delivery.
Baythorne Wines does not accept any responsibility for late or non-delivery of goods arising from incorrect delivery information being provided, nor for the inability of the carrier to effect delivery within the terms of the service contract.
If you are not home when our carrier attempts delivery, they will leave a card giving a contact number which you may use to re-arrange the delivery. The carrier will attempt to deliver a second time. Alternatively, collection from the depot can be arranged; the consignment will be held for a short time before being returned to Baythorne Hall.
Where specific instructions are given to leave the wine without a signature being obtained, or to leave the consignment at an address other than that of the customer, Baythorne Wines cannot accept responsibility for loss or damage arising as a result of carrying out those instructions.
We regret that once an order has been processed, we are unable to change any delivery information.
Breakages, returns and claims
If any products purchased from Baythorne Wines are faulty, or fail, for any reason, to give satisfaction, Baythorne Wines will replace, or issue a credit for, the product provided that it is returned to Baythorne Wines within one month after receipt.
Claims for breakages will only be allowed if the Customer notifies Baythorne Wines as soon as possible (and, in any event, within 7 days) after delivery. The Customer must retain breakages and accompanying packaging for examination by Baythorne Wines or its agent.
Customers are requested to carefully check all goods at the time of delivery. The delivery or carrier's note should be signed noting any shortages or breakage. We regret we cannot accept claims for shortages or breakages not recorded in this way. In any case, claims must be made to the Order Office within three days of delivery.
Website
The information contained in this website is for general information purposes only. The information is provided by Baythorne Hall Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Baythorne Hall Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Baythorne Hall Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
General
In the UK, it is against the law to sell intoxicating substances to persons under 18 years of age. Baythorne Wines takes this responsibility very seriously, and thus, when placing an order you must confirm that you are at least 18 years old.
At the time of delivery of goods containing alcohol, Baythorne Wines or its agent may request proof of age from the person accepting the delivery. If appropriate proof cannot be produced, Baythorne Wines or its agent may refuse to deliver the order.
Baythorne Wines may amend these Terms and Conditions from time to time. None of Baythorne Wines' employees or agents has the right to bind Baythorne Wines to any verbal agreement which does not comply with these Terms and Conditions.
Baythorne Wines shall not be liable for any failure to meet its obligations caused by circumstances beyond its control.
Our terms and conditions on occasions have to change, so please do not assume that the same terms will apply to future orders.
If you have any queries or comments in relation to these Terms and Conditions, you can either write to us at Baythorne Hall, Baythorne End, Halstead, Essex CO9 4AH, email us at info@baythornehall.co.uk or call us on 01440785680